Returns & Refunds Policy
🔁 Returns, Exchanges & Refunds Policy
Effective Date: 01/06/2025
Thank you for shopping with us! We want you to be satisfied with your purchase, and we understand that sometimes things don’t go as expected. Please read our full policy below.
🔧 Warranty & Defective Products
Many of the devices we sell come with a manufacturer’s warranty, typically ranging from 6 months to 1 year.
- If your product is defective or stops working within the warranty period, please contact the manufacturer directly for a replacement.
- Each brand has its own warranty process, and you’ll typically need your proof of purchase and serial number.
- We’re happy to help guide you through that process if needed.
👉 We do not issue refunds for used or defective items that are covered under a manufacturer warranty.
🔁 Returns & Exchanges (New/Unused Items)
We accept returns or exchanges for unused products in their original, unopened packaging within 14 days of purchase.
To be eligible:
- Item must be unopened, unused, and in resalable condition
- Original packaging and all components must be included
- Return must be initiated within the allowed return window
✅ If eligible, we offer:
- Exchange
- Store credit
- Refund to original payment method
Return shipping costs are the responsibility of the customer unless the return is due to a shipping error or a product arriving damaged.
❌ Non-Returnable Items
Due to hygiene and safety concerns, we do not accept returns on the following:
- Opened or used devices
- Vaporizers with visible signs of use
- Consumables (e.g., coils, pods, cartridges, herbal materials)
- Items marked final sale or clearance
- Damage caused by misuse, improper cleaning, or modifications
💸 Refunds (If Approved)
After we receive and inspect your return:
- We will notify you of the approval or rejection of your refund
- If approved, a refund will be issued to your original payment method within 5–7 business days
- Shipping costs are non-refundable
📦 How to Start a Return
To request a return or exchange, please contact us at:
📞 01928 830858
Include your order number, a brief description of the issue, and photos (if applicable).
We appreciate your business and aim to make the return process smooth and fair. Please reach out if you have any questions — we’re here to help.